Answers
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Getting started
Do I need to create an account?
No. Aeyo uses your iCloud identity quietly — no sign-up, no email, no password. Open the app and your list is there. If you’re signed out of iCloud, Aeyo still works; your list lives on the device instead of syncing across them.
Is Aeyo free?
Yes. The full calm experience is free. A premium tier is planned for collaboration at scale and deeper personalization — never the core.
How do I add items?
Tap + on the dashboard and type. Aeyo offers what you might mean. Tap the ones you want, and they collect under a Next button that counts them. Nothing is added until you open the review and tap Add. Each item arrives with its category, a store Aeyo has guessed, and a suggested frequency, and the review is where you change any of them. If you typed a whole line, like “2 oat milk for Sam”, and allowed line splitting, the review first splits it into the name, how many, and any detail or note; ↺ puts back what you typed. A new item can be marked Quiet, so Aeyo doesn’t guess about it until you buy it once. In the review, every item is a word on one page, and a single item is just its card. A word with a dashed outline still needs a store or a category, and Aeyo asks for each one in turn; Later leaves it for now. Tap any other word to see its store, cart and category, and More for the rest, including its schedule. The + in a list, or on a store’s page, works the same way and adds where you opened it: to that cart, that store, or that category. Inside a category, the names Aeyo offers are that aisle’s. To add from a paper list, scan it from the same place. While you shop, adding works from Shopping Mode instead.
Updated September 30, 2026
How it works
How does Aeyo know an item's category or how often I buy it?
You give it a name; Aeyo fills in the rest. Some of it comes from how you actually shop, and some from a shared catalog — when one person sorts “milk” into dairy, everyone after them inherits it with a tap. You’re never asked to categorize or schedule anything.
Can I see my purchase history for an item?
Open the item and choose Purchases in its actions. Each recorded purchase is listed with its date, quantity, and store — newest first. This is the record behind every date Aeyo suggests.
Updated July 19, 2026
I joined a shared cart — why are items already organized?
Items from a shared cart arrive carrying the sharer’s category and store labels. Aeyo uses them to fill in anything you haven’t set yourself — your own organization is never overwritten. If they label something later, that reaches you too, and still only fills a blank. A joined cart also brings its recent purchase rhythm along, so items that were quiet for the sharer arrive quiet for you.
Updated September 3, 2026
What happens to my items if I delete a list?
Aeyo asks whether the items go with it. Keep Items leaves them in your library, out of that list — nothing is lost. Delete Cart & Items removes them along with their purchase history: how often you buy each one, and when. That record is what every date Aeyo suggests is built from, so adding the same name back later starts from nothing. The same choice appears when you delete a store or a category, where keeping the items leaves them unassigned.
Updated August 11, 2026
How do I change several items at once?
Open any list of items and tap Select. Tapping a row chooses it rather than opening it, and a bar appears offering Store, Category and Cart. Pick one, confirm the count and the destination, and every chosen item changes together. One Undo puts them all back where each of them was — including back to having none. Schedule and pause are not offered there, because setting a cadence back does not restore what changing it threw away.
Updated September 3, 2026
Why did an empty cart disappear?
A cart with a finish-by date deletes itself a week after that date, once nothing is left in it. Open it during that week and it says how many days are left; add an item or move the date and it stays. A cart without a finish-by date is never deleted on its own.
Updated October 7, 2026
How far ahead does Up Next look?
As far as your forward horizon. Presence sets it, from the next few days to a full week ahead, and Forward horizon in Presence’s settings chooses anything from 2 to 30 days. The Up Next row on the dashboard shows every item due inside it. When something is due later, the row ends with Everything, which opens the full list.
Updated October 10, 2026
When does a checked item leave Recently Purchased?
At midnight on the day you checked it, whether or not Aeyo is open. Until then it stays under Recently Purchased on its list, and unchecking it takes the purchase back. On a shared cart, it is taken back on every member’s phone. Marking it Need Now, or adding it again from search, puts it back on the list to buy and keeps the purchase. After midnight it is part of the item’s purchase history.
Updated October 12, 2026
Shopping
How do I start Shopping Mode?
If you’ve allowed location, Aeyo opens it when you reach a saved store — while the app is open, or also while it is closed if you have given it background location, which is asked for separately. You can also start it by hand from any store’s page. In Shopping Mode the list is sorted by aisle, check-off is one tap, and it’s built for one hand and a moving cart.
Updated August 4, 2026
Can one item show at two stores?
Yes, by buying it there. An item has one usual store. Buy it at another store and it shows on that store’s list on your next trips there too, with nothing to switch on. In Shopping Mode there, its card says “Bought here before”. A one-off purchase fades as you keep buying it elsewhere. If you stop buying an item at its usual store altogether, Aeyo offers once to move it to where you buy it now.
Updated October 10, 2026
Permissions
What happens if I don't allow location?
The app still works. Location lets Aeyo notice when you arrive at a saved store and open your list, and auto-fill coordinates for stores you add. Without it, you start Shopping Mode by hand from any store, and enter store locations yourself. Nothing else changes.
Noticing your arrival has two levels — while Aeyo is open, or also while it is closed — and the second is asked for separately: iOS offers that request once, and Aeyo only spends it on a tap you make. A saved store’s page tells you which level you have. More on the thinking behind all of this in the permission principle.
Updated August 10, 2026
What if I turn off notifications?
You lose only the lock-screen alert when you arrive at a store. Every reminder still appears inside the app, in Insights. Nothing is hidden behind the notification permission.
Does Aeyo notice me arriving at a store when the app is closed?
Only if you have given it background location, and that is a separate step from the location permission you grant when you first save a store.
There are two levels. While you’re using Aeyo, arrival is noticed when the app is open — this is what allowing location normally gives you. With Aeyo closed, arrival reaches you either way. Open any saved store and its arrival line tells you which one you are on. Aeyo offers the upgrade where it is relevant — never at launch, and never without a tap from you.
iOS shows the background request once, so Aeyo asks only when you tap for it. Refusing leaves the first level working: arrival is still detected, just not while Aeyo is closed. Your location never leaves your device either way.
Updated August 10, 2026
Privacy
Is my shopping data private?
Yes. Your lists, items, and history stay on your device and sync through your own iCloud — Aeyo has no access to them. Three narrow exceptions: items in a cart you share travel through Aeyo’s relay server so everyone in the cart stays in sync; if you allow line splitting, a line you type is sent, sealed, through Aeyo’s server to an LLM that splits it, and is never stored; and the community catalog receives anonymous, aggregated purchase signal, never tied to your identity. Details in the privacy policy.
That relay server is open source, so you can read what it stores instead of trusting a claim about it: github.com/Dongli99/aeyo-cart-relay. It’s the source the running server is built from — not proof of what’s deployed, which no public repository can give you.
Updated September 30, 2026
Should I put personal details in item names?
Keep names generic. Item names can join Aeyo’s shared catalog so items match for everyone, so personal details — a person’s name, a private note — belong in an item’s Notes, not its name. Aeyo quietly flags a name that looks personal and keeps the clearly personal ones out of the shared catalog.